Social Media & Sales Support Officer Job in Lagos
Are you passionate about social media management, digital marketing, customer engagement, and sales support? If you’re looking for a rewarding career opportunity in Lagos, Whip Smart Service Providers Limited is currently recruiting a Social Media & Sales Support Officer to join its growing team.
This full-time, on-site role is ideal for candidates with at least one year of experience in social media management, customer service, or sales. The successful applicant will play an important role in managing the company’s online presence, responding to customer enquiries, supporting sales activities, and maintaining strong customer relationships.
If you enjoy working in a fast-paced environment and are skilled at creating positive customer experiences, this could be the opportunity you’ve been waiting for.
About Whip Smart Service Providers Limited
Whip Smart Service Providers Limited is a Nigerian company with offices in Lagos and Port Harcourt, with its headquarters located in Lagos.
The company is committed to recruiting, training, and supporting highly skilled professionals who deliver quality services while maintaining high standards of customer satisfaction and operational excellence.
Job Summary
Position: Social Media & Sales Support Officer
Employment Type: Full-Time
Work Mode: On-site
Location: Lagos, Nigeria
Experience Required: Minimum of 1 year
Qualification: Open to suitably qualified candidates
Monthly Salary: Up to ₦150,000
Key Responsibilities
As the Social Media & Sales Support Officer, you will support both the company’s digital marketing efforts and customer relationship management.
Social Media Management
Your responsibilities will include:
- Publishing pre-designed photos, videos, reels, and promotional content across Instagram, Facebook, TikTok, WhatsApp Business, and other social media platforms.
- Ensuring all content is published according to the company’s content calendar.
- Monitoring comments, direct messages, and audience engagement.
- Responding to customer enquiries or escalating issues when necessary.
Sales Support
The successful candidate will also:
- Respond quickly to customer enquiries received through social media and messaging platforms.
- Provide accurate product, pricing, and service information.
- Follow up with prospective customers.
- Convert enquiries into sales opportunities.
- Prepare quotations when required.
- Maintain detailed records of customer conversations and sales leads.
Customer Service
Excellent customer experience is a key part of this role. Responsibilities include:
- Following up with customers after product or service delivery.
- Resolving complaints professionally.
- Escalating complex customer issues appropriately.
- Encouraging satisfied customers to provide reviews, referrals, and testimonials.
- Building long-term customer relationships that encourage repeat business.
Reporting and Administrative Duties
You will also be expected to:
- Maintain daily records of customer enquiries and follow-ups.
- Prepare daily and weekly sales reports.
- Track customer feedback and completed sales.
- Perform additional administrative responsibilities assigned by management.
Job Requirements
To be considered for this position, applicants should possess:
- At least one year of experience in social media management, sales support, or customer service.
- Excellent written and verbal communication skills.
- Strong understanding of Instagram, Facebook, TikTok, and WhatsApp Business.
- Good customer service and relationship management skills.
- Ability to multitask in a fast-paced work environment.
- Basic knowledge of Microsoft Excel or Google Sheets.
- Strong organisational skills and attention to detail.
- A proactive and solution-oriented attitude.
Applicants with previous experience in the furniture, interior design, or home décor industry will have an added advantage.
Why This Opportunity Stands Out
Digital marketing and customer engagement continue to be among the fastest-growing career paths in Nigeria. This role offers an opportunity to gain valuable experience in social media management, sales, customer service, and business development while working with an established organisation.
Candidates who perform well in similar roles often build strong careers in:
- Digital Marketing
- Social Media Management
- Customer Success
- Sales Administration
- Brand Management
- Business Development
If you’re looking to strengthen your professional experience while contributing to business growth, this role is worth considering.
How to Apply
Interested and qualified candidates should submit their application using the Apply Now button provided on the official job listing page.
Before applying, ensure that:
- Your CV is updated.
- Your contact details are accurate.
- Your relevant work experience is clearly highlighted.
- Your social media management and customer service skills are showcased where applicable.
Apply as early as possible, as recruitment may close once a suitable candidate has been identified.
Frequently Asked Questions (FAQs)
Where is this job located?
The position is based in Lagos, Nigeria, and requires on-site attendance.
What is the salary for this role?
The monthly salary is up to ₦150,000, depending on qualifications and experience.
Is prior experience required?
Yes. Applicants should have at least one year of relevant experience in social media management, sales support, or customer service.
Which social media platforms should applicants be familiar with?
Candidates should have practical knowledge of Instagram, Facebook, TikTok, and WhatsApp Business.
Is experience in the furniture industry compulsory?
No. However, previous experience in the furniture, interior design, or home décor industry will be considered an advantage.
Final Thoughts
As businesses continue to invest in digital marketing and customer engagement, professionals with social media and sales support skills remain in high demand. If you have excellent communication skills, enjoy interacting with customers, and are passionate about helping businesses grow online, this opportunity at Whip Smart Service Providers Limited could be an excellent next step in your career.
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